A bespoke admin and metrics portal developed for a corporate client. Their internal support staff uses a legacy open-source platform Bugzilla (https://www.bugzilla.org/) for first line support. We assisted this area by augmenting the functionality available to them to allow, turnaround time monitoring, KPI tracking, team assignments etc. The portal integrates to the legacy data, and adds easy views / searches and custom reporting.
“Everyone then who hears these words of mine and does them will be like a wise man who built his house on the rock. 25 And the rain fell, and the floods came, and the winds blew and beat on that house, but it did not fall, because it had been founded on the rock."